Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, phone number, email address, WhatsApp number
• Travel Details: Travel dates, destinations, group size, preferences, special requirements
• Payment Information: Payment method details (processed securely through payment gateways)
• Identification: Passport details, visa information, and other travel documents when required
• Communication Records: Messages, queries, and correspondence via WhatsApp, email, or our website

1.2 Automatically Collected Information

• Device information (browser type, operating system, IP address)
• Website usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies (see Cookie Policy below)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process bookings, provide travel services, and manage your trip
• Communication: To respond to your inquiries, send confirmations, updates, and support messages
• Personalization: To customize travel recommendations and itineraries based on your preferences
• Payment Processing: To process payments and manage financial transactions
• Legal Compliance: To comply with legal obligations, including tax and regulatory requirements
• Service Improvement: To analyze usage patterns and improve our services and website
• Marketing: To send promotional offers, newsletters, and travel updates (with your consent, and you can opt-out anytime)
• Safety and Security: To ensure the safety of our services and prevent fraud

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Hotels, resorts, and accommodation providers
• Transportation companies (airlines, car rentals, local transport)
• Tour guides and local service providers
• Payment processors and financial institutions
• IT service providers and website hosting services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

• Comply with legal processes or respond to government requests
• Protect our rights, property, or safety, or that of our customers
• Prevent fraud or investigate potential violations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice provided to you.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security assessments and updates
• Access controls and employee training on data protection

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Active customer data: Retained while you use our services and for a reasonable period thereafter
• Financial records: Retained as required by tax and accounting laws (typically 7 years)
• Communication records: Retained for customer service and legal purposes

When information is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to certain uses of your information, such as marketing
• Data Portability: Request a copy of your data in a structured format
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at jyotirmoy.saha@thebonvoyage.co.in or via WhatsApp at +91 70024 01010. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device.

We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Personalization of content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

BON VOYAGE
Email: jyotirmoy.saha@thebonvoyage.co.in
WhatsApp: +91 70024 01010
Address: Ex-Police Line, Tezpur, 784001, Northeast India

We are committed to addressing your privacy concerns and will respond to your inquiries promptly.

Your Privacy Matters

At BON VOYAGE, we respect your privacy and are committed to protecting your personal information. If you have any questions or need assistance, please don't hesitate to reach out to us.